Frequently Asked Questions

Don't see what you're looking for? Visit Terms and Conditions or just give us a call at x-xxx-xxx-xxxx .

Am I eligible for Good Soil Travel Impact level?

Good Soil Travel is open to anyone who is a member of the Good Soil Impact Tier and has registered for the Good Soil Travel Impact Tier.


Can you tell me more about the new Good Soil Travel Program?

Good Soil Travel provides a travel platform allowing up to 60% discounts on hotels globally.


How does Good Soil Travel relate to Good Soil?

It is both a benefit to Good Soil members and a way for Good Soil to support the operations of the network.


I have a question that is related to Good Soil, but not travel.

Please message the Good Soil Hosts account in the app or goodsoil@tdjenterprises.com.


I have a question that is not related to travel or Good Soil.

You can get assistance at: https://www.thepottershouse.org/contact-us/.


Can I apply other discounts (i.e., AAA, AARP, corporate discounts, etc.) along with my Good Soil Travel reservations?

No, Good Soil Travel discounts cannot be combined with any other, card, promotion, or with other loyalty programs.


What is your cancellation policy?

The fees assessed by Good Soil Travel and any applicable third-party travel provider as a result of a cancellation, or a change are set forth on the Booking confirmation and apply to all transactions purchased through Good Soil Travel. Please refer to the Booking Conditions for our detailed confirmation policy.


Can I take non-member travel companions?

Yes, as long as the reservation is in your name, your companions may accompany you provided that you do not exceed the maximum occupancy allowed for your reservation.


How far in advance do I have to make a reservation to ensure there is availability?

Reservations are made on a first-come, first-served basis, so a location may be available in the morning, but gone by afternoon. If all available units have been reserved, please contact a Good Soil Travel Concierge at x-xxx-xxx-xxxx who will assist you with finding an alternative location or available date.


Is there an opportunity to pay for a membership in Good Soil Travel Impact level?

At this time Good Soil Travel is not offering paid memberships.


**Destinations and travel times are subject to availability. Additional travel costs, mandatory all-inclusive fees, taxes, and other expenses are not included. Additional terms and conditions apply and will be provided at time of booking. Program rules subject to change. See terms and conditions.

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